Knowledge Base

Engage messages are proactive conversation starters that appear above your chat widget to encourage visitors to interact with your AI agent. These messages help increase engagement and provide immediate assistance to your website visitors.

What Are Engage Messages?

Engage messages appear as small notification-style bubbles above your chat widget approximately 3 seconds after a visitor loads your page. They're designed to grab attention and invite conversation without being intrusive.

Key features:

Messages appear automatically after a short delay

Disappear once a visitor opens the chat widget

Can be customized for specific pages or site-wide

Include a subtle close button for visitors who prefer not to engage

Types of Engage Messages

Default Messages

Default messages appear on all pages of your website where your chat widget is active. You can create up to 3 default messages, which will be shown in order of priority.

URL-Based Messages

URL-based messages are displayed only on specific pages that match your defined URL patterns. These allow you to create contextual prompts based on the content visitors are viewing. You can create up to 3 messages per URL pattern using the following matching methods:

Contains: Message appears on any page containing the specified text in the URL

Exact: Message appears only on pages with the exact URL path specified

Starts with: Message appears on pages where the URL begins with the specified text

Regex: Message appears on pages matching a regular expression pattern

Managing Engage Messages

You can manage your engage messages from the Chat Widget settings in your dashboard:

Navigate to Agent > Chat Widget

Scroll down to the Engage Messages section

Toggle the "Enable engage messages" switch to activate/deactivate all engage messages

Add new messages or edit existing ones

Use the play/pause buttons to activate or deactivate individual messages

Best Practices

Keep messages concise and friendly

Use questions or offers of help to encourage interaction

Create specific messages for high-value pages (pricing, product pages, etc.)

Use emojis to add personality and draw attention

Test different messages to see which ones generate the most engagement

By effectively using engage messages, you can proactively assist your website visitors and increase the usage of your AI agent.

Using Engage Messages