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Getting Started

A comprehensive introduction to Chatbeam for new users, covering initial setup, account configuration, and essential navigation to help users quickly become familiar with the platform.

Categories

  • Basics

Agent (Orb)

Covers everything about Chatbeam's AI assistant, including how to configure, train, and deploy your Agent to efficiently handle customer inquiries and provide automated support.

Categories

  • Setup & Training
  • Add to your website

Knowledge

The central hub for managing your information architecture, including importing data, structuring your knowledge base, creating articles, and organizing content to maximize findability and usefulness.

Categories

  • Data Management
  • Knowledge Base Structure

Tickets

Explains how to manage customer support interactions through the ticketing system, including creating, tracking, resolving issues, and leveraging your knowledge base for faster resolution.

Categories

  • Ticket Management

Integrations

Information about forthcoming integration capabilities, explaining how Chatbeam will connect with other business tools and platforms to create a seamless workflow experience.

Categories

  • API

Account & Billing

Details about managing your Chatbeam subscription, including plan options, payment processing, billing history, account security, and steps for upgrading or modifying your service.

Categories

  • Subscription Management
  • Account
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